Cyber Incidence Response
Cyberattack? Call our 24×7 data breach hotline for immediate assistance
From Breach Discovery to Regulator Reporting
When a cyber incident occurs, understanding the full picture—what happened, how it happened, and who was involved—is essential. Addressing the incident requires more than just stopping the technical activities; it demands engaging the right stakeholders and adhering to legal obligations. Effective communication with the board, legal teams, authorities, and in some cases, affected data subjects, is crucial.
We don’t just stop attacks; we partner with your organisation to manage the wider business implications, helping to restore operations and safeguard your reputation.
Our structured, business-focused approach ensures a swift and coordinated response, minimising downtime, protecting your reputation, and meeting legal obligations
How we help
End-to-End Cyber Forensics
Data Impact Analysis
PII Identification
Digital Analysis Expertise
Defensible & Actionable Reporting
Need support with an incident?
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Cyber Incident Response
Case study
A marketing platform developer experienced a significant cybersecurity incident after clients reported receiving spam emails containing malicious links. These messages originated from an unknown user account and targeted both clients and external contacts, posing substantial reputational and regulatory risks. The company required urgent assistance to contain the threat and assess the impact.
Upon receiving a direct call, FORCYD promptly mobilised its cyber incident response team. The team spoke with the board, security officer and IT to recognise threat indicators, provide clarity and comfort, and determine the plan of action. Working closely with the IT manager and legal counsel, FORCYD coordinated the initial containment strategy including preparation for incident reporting to the authorities. The primary objective was to quickly preserve and secure all potentially compromised systems and data sources, including Microsoft and network logs, user mailboxes, and the shared OneDrive.
While initial signs pointed to a single compromised account, forensic investigation revealed multiple infiltrated accounts, including one new account created by the infiltrators. Following the modus operandi pictured from the logs, it was discovered that this account was used to map financial flows and intercept invoices. FORCYD provided the company with full visibility into all user accounts, mailbox rules and performed activities.
The FORCYD team analysed audit logs and assessed the potential impact of unauthorised access. Two files containing passwords were confirmed as downloaded, requiring immediate follow-up. Furthermore, emails were synchronised and made accessible by the attacker using an authorised application.
A scoped data breach impact analysis was applied by using FORCYD’s proprietary automated PII and risk identification workflow creating an accessible data room for subject access requests response and detailed reports of PII statistics used by legal counsel for notification.
The attack was successfully neutralised through a series of targeted mitigation measures, ensuring all malicious access was revoked and the infrastructure was reinforced to prevent any further breaches. All compromised systems were secured, and a clear forensic trail was preserved for further analysis. The board was advised on appropriate risk-based mitigation measures and long-term security strategy.
Through FORCYD’s rapid intervention and strategic coordination, the client mitigated financial risk, avoided reputational escalation, strengthened its cybersecurity posture, and established a clearly defined protocol for handling future incidents.
Why FORCYD
- Exclusively European, operating globally. Headquartered in Europe, we bring deep regional expertise while delivering solutions worldwide.
- End-to-end project knowledge, support, and multilingual project management as a single point of service
- Incident Response and Compliance consulting to monitor and ensure compliance with regulations and local laws
- Bespoke workflows and solutions to match our client’s unique data challenges and needs
- Long-term relationships and bespoke workflows and solutions to match our client’s unique data challenges and needs